support

Browser Compatibility Error       

When attempting to access a site on the Intranet, you receive an error stating that the browser you are currently using is not compatible with <NAME OF SITE>.  Please use Microsoft Internet Explorer v7 or better.  The text may list a different version number or be slightly different.  The key is that the message is telling you that you need a different version of Internet Explorer to access the site.  In most cases, the issue is that your browser version is newer than the version for which the site was written, and that is why you are getting the error.

Example Screenshot

Adding the site to Compatibility View Settings will Resolve in Most Cases

How to add the site to compatibility View (This can be done with the error message displayed):

1)       Click on the Gear  in the upper right hand corner of the Internet Explorer Window.

2)       Select Compatibility View Settings from the drop down menu.

3)       Type the address for the site you want to add under the Add this website and click add.

4)       If you are unable to access the site after completing these steps, call or submit a ticket to the help desk via the Self Service Portal.